1. Accepted Payment Methods
Special Hosting accepts online payments using payment methods displayed at checkout, including those supported by Stripe. Card payment details are processed by the payment provider; Special Hosting does not intentionally store complete card numbers on its hosting servers.
2. Plans and Billing Periods
Hosting is prepaid for the selected period. Available periods may include 12, 24, 36 or 48 months. The checkout page will show the full amount, applicable taxes and billing period before the customer confirms payment.
3. Renewal Price Guarantee
The regular price of a hosting plan remains the same at renewal. A temporary introductory discount does not automatically carry over to later periods. Domain renewal and optional add-ons are separate charges unless expressly included in an offer.
4. Automatic Renewal
If automatic renewal is offered, it is optional unless clearly stated otherwise. The amount, frequency and recurring nature of the charge must be shown before the customer explicitly authorizes it. Customers can request cancellation of future automatic renewals using the contact form or any available account management option. Cancellation stops future renewal charges, not the current paid service period.
5. Manual Renewal
Customers choosing manual renewal must pay before the hosting term expires. Renewal reminders may be sent by email. Unpaid services may be suspended after the stated payment deadline and any applicable grace period.
6. Failed Payments
If a payment fails, the customer may be asked to update their payment details or complete payment by another supported method. Payment failure does not constitute successful renewal. Service action will follow the Terms of Service and applicable law.
7. Refunds and Cancellation Rights
Refunds and cancellation requests are assessed under the applicable Refund Policy and mandatory consumer law. Any statutory withdrawal rights, exceptions and required pre-contract disclosures will be respected. Customers can submit requests through the contact form.
8. Domain Registration
An eligible domain may be included for the first year with qualifying plans. Domain renewal fees are charged separately at the disclosed price. Domain registrations and renewals are also subject to applicable registry and registrar rules.
9. Taxes and Billing Documents
Applicable taxes, including VAT where required, will be displayed at checkout. Appropriate payment confirmations and billing documents will be issued according to applicable requirements.
10. Payment Security and Fraud
Special Hosting may review suspicious transactions and take proportionate measures to prevent fraud, subject to applicable law. Customers must use authorized and accurate payment information.
11. Changes to This Policy
We may update this policy for legal, security or operational reasons. Changes will not remove existing statutory rights or override agreed contractual pricing.
12. Contact
For billing questions, use our contact form at specialhosting.eu.
13. Termination of Service
Special Hosting may suspend or terminate hosting services for persistent non-payment, fraudulent transactions, serious contractual violations, unlawful activities or significant threats to service security, in accordance with applicable law.
Where reasonably possible and appropriate, customers will receive prior notification and an opportunity to resolve the issue before suspension or termination.
For WordPress on an HTML-only plan or WooCommerce on a standard WordPress plan, Special Hosting will ordinarily provide a 48-hour notice to correct the violation, except when immediate action is reasonably necessary for security or legal reasons.
Customers may request service termination using the contact form. Refunds remain subject to mandatory law and the applicable Refund Policy. Following termination, data may be deleted according to disclosed retention periods and legal obligations. Separately billed domains are not automatically cancelled.