1. Who We Are
Special Hosting provides web hosting services through specialhosting.eu. For privacy inquiries or requests, please use our contact form. The operator’s full legal identity, registered address and direct privacy contact details must be published here before this notice is finalized.
2. Information We Collect
- Contact form details: first name, last name, email address, phone number, subject, message and submission date.
- Customer and order details required to provide hosting, process billing and communicate about services.
- Technical information such as IP addresses, request timestamps and security logs, where collected by our website or hosting infrastructure.
- Payment status and transaction identifiers supplied by our payment provider. Full card details are processed by the payment provider.
3. Why We Process Data and Legal Bases
- Responding to inquiries: legitimate interests in answering requests or steps requested before entering a contract, as appropriate.
- Providing hosting and managing orders: performance of a contract or pre-contract steps.
- Invoicing and statutory records: compliance with legal obligations.
- Security, abuse prevention and system administration: legitimate interests and, where applicable, legal obligations.
- Optional analytics or marketing: consent where required by law.
4. Sharing and Processors
Information may be shared only as necessary with service providers supporting our operations, such as hosting infrastructure providers, payment processors and domain registrars, and with public authorities where legally required. Appropriate contractual and security safeguards should be in place with processors.
5. International Transfers
Some service providers may process data outside the European Economic Area. Where this occurs, we will use an applicable lawful transfer mechanism and provide required information about the safeguards. Specific transfer arrangements must be confirmed before publication.
6. Data Retention
We retain personal data only for as long as needed for the stated purposes, legal obligations and legitimate dispute or security needs. Specific retention periods or criteria for contact messages, customer accounts, billing records and server logs must be documented and added to this policy before publication.
7. Cookies and Similar Technologies
Our website may use strictly necessary cookies for security or essential functionality. Any optional analytics, advertising or other non-essential cookies will require appropriate disclosure and consent where legally required. The actual cookie inventory and settings must be checked before publication.
8. Security
We use reasonable organizational and technical safeguards appropriate to the risks, such as access controls and encrypted connections where configured. No system can guarantee absolute security.
9. Your Rights
Subject to applicable GDPR conditions, individuals may request access, correction, deletion, restriction, portability, or object to processing, and may withdraw consent where processing is based on consent. Requests can be submitted via our contact form. We may need to verify identity before responding.
10. Complaints
Individuals may lodge a complaint with a competent data protection supervisory authority. In Greece, this is the Hellenic Data Protection Authority (www.dpa.gr).
11. Children
Our services are intended for customers legally able to enter into a hosting agreement. We do not intentionally solicit personal data from children through our contact form.
12. Changes to This Policy
We may update this notice when our processing practices or legal obligations change. The updated version and date will be published on this page.
13. Contact
Privacy questions and data subject requests: Special Hosting Contact Form.