1. Agreement
These Terms of Service govern hosting purchased from Special Hosting through specialhosting.eu. By ordering services, customers agree to these terms and applicable service policies. Mandatory consumer rights remain unaffected.
2. Hosting Plans
Special Hosting offers HTML Hosting, WordPress Hosting and WooCommerce Hosting. Features, resource allowances, prices and billing periods are those displayed in the relevant plan description and confirmed at checkout.
3. HTML Hosting
HTML Hosting is for static HTML, CSS and JavaScript sites. PHP, server-side databases, WordPress and WooCommerce are not included or permitted on this plan.
4. WordPress Hosting
WordPress Hosting permits WordPress websites and compatible extensions within the plan’s resource and security limits. WooCommerce is not permitted on standard WordPress Hosting. Customers running WooCommerce must choose the dedicated plan.
5. WooCommerce Hosting
WooCommerce Hosting supports WordPress online stores within the purchased resource limits. Customers remain responsible for store content, configuration, legal compliance and third-party plugin compatibility.
6. Resources and Fair Use
Published storage, bandwidth, database, email and other resource limits apply. Customers must not intentionally overload or disrupt shared infrastructure. Reasonable, proportionate technical restrictions may be applied to protect services.
7. Account Security
Customers must protect account credentials, keep their applications updated and promptly report suspected unauthorized access.
8. Prohibited Uses
- Phishing, fraud, identity theft and unlawful content.
- Malware distribution, unauthorized system access or deliberate service disruption.
- Spam or unsolicited bulk messaging.
- Infringement of intellectual property or other applicable laws.
9. Plan Violations and Notice
If WordPress is installed on HTML Hosting or WooCommerce on standard WordPress Hosting, Special Hosting will ordinarily give 48 hours’ written notice to correct the issue before suspension. Immediate action may be taken when reasonably necessary for serious security or legal risks.
10. Payments and Renewal
Services are prepaid unless stated otherwise. Pricing, taxes and billing terms are displayed at checkout and further described in our Payment Policy.
11. Renewal Price Guarantee
The regular hosting plan price remains the same upon renewal. Temporary discounts and separately priced domains or add-ons are excluded unless expressly stated.
12. Domain Names
First-year domain offers apply only to eligible domains and qualifying plans. Availability is subject to registry confirmation. Domain renewal fees and registration conditions are separate unless stated otherwise.
13. Activation
Service activation follows successful payment verification and any necessary account checks. Timing may vary with technical or domain registration requirements.
14. Availability and Maintenance
We aim to provide reliable services but cannot promise uninterrupted operation unless a specific uptime commitment is included in the purchased agreement. Planned maintenance will be communicated where practical.
15. Backups and Customer Data
Customers should maintain independent backups of website files, databases and email. Any backup service included in a plan will be specified in that plan. Mandatory legal obligations and liability rules remain applicable.
16. Technical Support
Hosting support is available via our contact form. Website design, custom programming and third-party software work may be outside the hosting plan and subject to separate agreement.
17. Suspension
Services may be suspended for non-payment after applicable deadlines, uncorrected plan violations, serious abuse or security threats, subject to law and proportionate notice where appropriate.
18. Termination
Customers may request termination through the contact form. Special Hosting may terminate for serious or repeated violations or persistent non-payment, in accordance with law. Where appropriate, notice and an opportunity to resolve the issue will be given. Customers should export data before termination; any deletion will follow disclosed retention periods and legal duties.
19. Refunds and Statutory Rights
Refund and withdrawal rights are governed by applicable law and the published refund conditions. Nothing in these terms excludes mandatory consumer rights.
20. Liability
Special Hosting will exercise reasonable care and skill. Any limitation of liability applies only to the extent allowed by law and does not exclude liability that cannot legally be excluded.
21. Changes
Terms may be updated for legal, security or operational reasons. Material changes will be communicated when required, without retroactively removing accrued rights or the agreed regular hosting renewal price.
22. Governing Law
These terms are governed by Greek law, subject to mandatory EU and consumer protections, including applicable jurisdiction rights.
23. Contact
Questions about these terms: Special Hosting Contact Form.